Dis gusting service from RCS

<p> <br />I had a loan with RCS which according to me was settled in December 2016 . The amount was R10 000 and the settlement amount was approximately R9954 which was PAID within the agreed time frame. In January through to April I started receiving phonecalls stating that the account was in arrears. The more i told the consultants that i called for an settlement amount and this amount was paid the more they insisted that i still owe them . Each and every consultant i spoke to had a different stories as to why the account is not settled. I was told on more than one occasion that the matter would be refered further and i would get a call from team leader. Which never happpened. Sometime in March after a few calls one of the consultants came back and said not to worry `the amount has been written off` and everything is now sorted. Becuase they call me during working hours whilst driving i could never take peoples name down. I even requested them to call me at more convenient times but this was never done. Early April i received a call from Shanique from the collections department ********** 729. Again i was told about the account that was in arrears and that i needed to pay as soon as possible no flexibility to accomadate i just had to pay without being listened to. I was also informed that the account will be handed over to legal department. Shanique then called me back to say that they listened to the calls and i am at fault and liable but RCS in the clear conveniently not finding the recording of the gentlement that said all is sorted and written of. I was given an amount to pay which was R 1048,28 that was paid on the 25-04-17. Basically i was given an ultimatum and not a solution. I called the following day and spoke to Shanique and demanded her to send me an email to confirm that the account has been paid and settled in full. via email. Today its the 07-05-17 and have not received any correspondence. Checking on my Credit Bureau today it still shows outstanding and that i owe them. Typical incompetence from RCS HIGHLY ESTABLISHED COMPANY and their mission statement online ``THE IDEA IS TO ENABLE RCS CUSTOMERS TO ENJOY THE CONVENIENCE COMFORT AND PEACE OF MIND OFFERED BY THESE CREDIT SOLUTIONS ''</p> <p>SO WE WILL GIVE YOU THE LOAN BUT IF YOU SETTLE IT BEFORE THE TERM IS OVER WE WILL ***** YOU OUT OF R1048,28 AND WHEN ITS PAID WE WILL TAKE OUR OWN TIME TO UPDATE THE BALANCE ON YOUR ACCOUNT OR CREDIT BUREAU. So in short please ask for an settlement amount to be emailed to you as the calls is recorded for their benefit and not for the CONSUMER. </p> <p>RCS account number - ********** ********** 35190</p> <p>EXTREMELY DISGUSTED S KRIEL <br /> <br /> </p>