Dion Wired RCS Group from Worse to Worst Customer Service ***3

Good day Ms Sikhulile Matsebula, We herewith acknowledge receipt of your complaint and would like to extend our sincerest apologies for any inconvenience caused. Please be advised that collection fees are reversed from your account and the current balance is R 11,302.66. We would also like to confirm if you would like us to continue debit your account or you are going to pay cash? A request has been sent to all the bureaus for an ITC update. Should you require additional information or assistance with your account detail, please feel free to contact our Customer Service Department telephonically on ***or via e-mail: ********** Regards Ndileka

This is still not solving my problem, how did i get to R952,82. My monthly installment should R796.87, so i'm just paying extra money into the RSC group account, someone should investigate this ****, i have asked several times calling the call center how did we get to the R952.82 no one from your Team leaders and Lead Managers can resolve this, instead i'm going to be in arrears, i think you should also pay a penalty, for every incorrect detail or error the RCS group/Dion should be held accountable , because what is a lousy apology going to do? this is the 3rd time my case is going to be sent to admin, this proves that the admin department has added an incorrect amount that goes into the RCS group and Dion account because of my arrears? the arrears were paid but now it has gone up to R952.82 from a monthly installment of R796.87. Can we please get www2.deloitte.com/za/en/legal/about-deloitte-south-africa.html to please investigate, this is how ****s start and all of a sudden no one from the company seems to know how this invisible amount has suddenly appeared, very disappointed at RCS group, very ************* admin group.