Difficulty in Closing Account

I have been trying to close my RCS account since the 14th of December 2017.

- 14th of December 2017. I phoned the call centre and confirmed that there was no outstanding balance in my account and I requested that my account be closed. I was told the account would be closed in 30 days and I would be emailed proof that my account was closed. - 17th of January 2018. I received my statement dated 12th of January 2018 which reflected that there was no outstanding balance in my account. No notification of account closure as promised. - 20th of January. I phoned the call centre and inquired why my account was not closed. RCS confirmed I had started the process to close my account in December. I was told the person I needed to speak to was not there, but that I would be emailed in the next 40 minutes a clearance statement stating that I did not owe any outstanding amounts to RCS and that my account would be closed shortly. - 28th of January. I have not received any emails of my account closure.

I do not understand why an account cannot be closed as soon as the final statement is received that reflects that there is no outstanding amount. Once I have settled my account, this should be closed immediately, with no delay. It seems the only way to close an account is to complain online, instead of via call center where I have wasted much time.

Please cancel account with immediate effect and send me proof of cancellation. Unacceptable service.