Difficulty Closing Account

On the 16th December, I went into a Cape Union Mart in Table Bay Mall to pay and close my RCS account. I was reassured by the instore person that deal s with RCS I can close the account. He proceeded to call RCS and then gave the phone to me. I was asked a few security questions and told to pay the outstanding amount which I did. The RCS customer service told me that I cannot close the account because the money paid instore will take two days to reflect. On the 19.12.17 I call RCS I called RCS to close my account. First time I waited 5min before customer service answered call. Customer service person asked me a few questions such as ID, telephone no, email and home address then put me on hold for a few minutes. Then she asked if I have my cell phone with me, I said yes and she said account closure section will call me in a few minutes. I waited with my cell phone in my hand for 20 min and no one called. I called RCS again. Once again waited for a while before someone answered. When customer service (Brogan) answered I asked her name, she said Brogan. I told her I called earlier to close my account. She proceeded to do security check same questions as stated above. Then she asked if it was my Cape Union Mart Account. I said yes and then she asked me to hold. I was holding for approximately 5-7min and then she came back to say someone will call me back to close my account. I said I was waiting and no one called. She said they only have an extension telephone no and therefore can only transfer customers. She said they take 24hrs to respond. I cannot understand Why RCS has made closing an account such a complicated process, but to apply for a loan or account is such an easy process. I am extremely disappointed and will be closing my other store account as well.