Difficult to change phone number

Yeah right...

Now I want to make an online payment to payfast.

I get the otp and then it say:

Your card was declined for payment, please try again. If the error persists, please contact your card issuer for assistance. (05)

RCS is horrible

The only assistance I get is from one of your agents that rep**** on a Facebook message.

And this agent said: The store in the screenshot is not part of RCS.

But...

On your website and on Payfast website it is clearly indicated that one can use a Game shopper card to make Payfast payments online.

I have just now received a call from one of your agents telling me that I must get a new card with a pin to be able to make this purchase.
I was not aware of that and nowhere on the Payfast or RCS websites ot mentions that you need another Game card to make these payfast purchases.

So die to this lack of clear information I will probably now not be able to buy this item as it is the last one in stock.

The lady that phoned me just now said she will see what can be done an. call me back with a reply.

It was on the 3rd of April I asked for your help. In the meantime only one person attempted to assist me. Randy, thanks for trying, but seems all your efforts were in vein.

All that happened is they told me I cannot buy online because I need a new card with a pin. Ok.

They couriered a new card to me. And that was the end of it. No one contacted me afterwards or followed up.

The new card is not working at all.
I phoned 4 times to set up the pin.

I followed all the steps up until where they asked the 4 last digets of the new card. As soon as I entered that there is nothing for a while and then a voice say I must rate the service. Then the phone is ringing on the other side. Then I listen to music for up to 20 min. Three times the call is just dropped from there.
Once I came through to an operator. I told her my airtime is nearly finished. Then the call was dropped.

All this cost me well over R100 in phone calls for nothing.

Afterwards I already sent 3 emails in the Past two days on which I got no feedback or reply.

This is really horrible RCS/Game client service. And I want the world to know about that.

Now I'm stuck with two cards, of which none is working because seemingly you cancelled the old one when sending the new. But the new wasn't even activated.

Today is the 13th of April. 10 days later when I first put a complaint on hello Peter and begged for help.

There is none.

In the meantime yesterday you added all your monthly insurance fees and interests and services fees. You just want money. There is no service. Except for Randy who tried her best, but probably had to give up as she got no assistance as well.

I regret still owing so much because I would have loved to stop doing business with such *********** and insensitive, unhelpful company like the money hungry RCS.

You know if im a little late with my payment (less than 10 days like you) you add all kinds of fees including exorbitant sms and email reminder fees. Which I want to contest because R20 per sms. (Unanswered) call, or email doesn't seem correct.
But you can send me 100s of promotional sms and emails for free???"

And you cannot even help me to buy online. Or to activate the card you sent me?

Unacceptable.

I will convert this into a new hello Peter rating just now and again give you 1 star.

And I will repeat this story everywhere I can.

Thanks for nothing. I have credit available and wanted to buy an item online that is by now sold out. They held the item for me untill I could sort out with RCS why my card was rejected. But they only kept ot for 7 days. Then sold it to someone else.
I don't blame them. What big brand company like RCS/Game takes 7 days to fix such small problem?

They must think I was playing and not really interested in the item after a week. Because they won't believe you would take so long to fix my card.

That was very embarrassing.

Then thereafter Wentworth into a store to buy something there, tried both the old and new cards being told they are both not approved, while holding up a queue of other people at the till point and being told the payment will only be rejected if I don't have any credit.

More embarrassment!

Thank you RCS/Game!