LN
Lindelwa N
1 reviews | Active since Feb 2011
14 Jan 2020, 16:54
DEPLORABLE customer service!!!
After being on hold for 30mins trying to decrease my credit card limt by a lousy R1500 (as I have previously done), I was told I need to write a letter and sign it attach it to an email along with my ID to "***" in order for this to get this done. After 5secs, I got a failed email response as "Address not found"!! I then tried to call back and eventually gave up after i'd been holding for 1h15mins!! WHAT WAS THE REASON?? This is absolutely deplorable customer service!!
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RCS's replyOfficial
14 Jan 2020, 16:57Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply14 Jan 2020, 16:57
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group