SR
Sthembiso R
1 reviews | Active since Apr 2018
25 Nov 2020, 10:57
Delined application no reasons taking matter to ombudsman
My credit application was declined. I called to get reasons none were provided. I have a healthy credit record of over 660 score. I pay my accounts on time..only pay 2 bonds,mtn and car insurance as far as monthly commitments goes.
Credit facility is a legal right and it it cannot be denied for no reason. The lady i spoke to named Nuha said my application was definitely not declined because of affordability.
I am taking this matter to the Ombudsman..I have seen many people complain about the same thing about Rcs, it's time we get the reasons for their behavior.
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Replies (1)RCS's replyOfficial
25 Nov 2020, 11:22Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply25 Nov 2020, 11:22
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
