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daleanp D

1 reviews | Active since May 2016

18 Oct 2016, 08:34

Delays in clearing my credit record caused by RCS Group

<p>I was under debt review for about a year. </p> <p> </p> <p>About a year ago, I managed to clear all my accounts including both my Game and Woolworths accounts managed by RCS. I am still battling to get my credit record cleared because of a hold up on the side of RCS Group despite attorneys threats etc. I am desperately wanting to purchase a new vehicle but cannot do so because of my credit rating. Someone please help!!!!! This is unacceptable</p>

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Replies (4)
RCS
RCS's reply18 Oct 2016, 09:12
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

dD
daleanp D's update28 Oct 2016, 13:35
Reviewer Update

No one has contacted me with regard to this yet. I need assistance from a team leder or manager please. I do not want to speak to the call centre. They are not able to assist me

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daleanp D's update07 Nov 2016, 07:50
Reviewer Update

I am still waiting for someone to contact me re this issue?

RCS
RCS's reply11 Nov 2016, 15:52
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS