DELAYING TACTICS AND AVOIDING THE ISSUE AT HAND

My dad had a problem with the billing on his account. Someone mistakely paid into his account. Instead of RCS removing the payments they added the amounts this other person paid to my dads balance. My dads balance was around R 2000 it then shot up to R 8000. I tried on many occasions to contact RCS and resolve the matter. I got no response until I was asked for a power of attorney. I explained I was only enquiring on behalf of my father but will get our attorneys involved if need be. They then assisted me without a power of attorney on my dads account. They accepted the dispute and advised that it was under investigation. I kept asking for feedback and I kept getting the same response that the matter was still under investigation. Eventually RCS stopped responding to my requests for feedback, completely ignored the dispute and started calling my dad and harrassing him to pay the account. Sometime later after I asked for feedback again, they advised that they needed a power of attorney again. This after they had been liaising with me for so long. The fact is this a delaying tactic, they could have called my dad and advised him on the feedback if they did not want to communicate with me. They ignored our query, ignored us and just started demanding money again. They cannot give us a proper explanation as to how my father spent R 8000 because they have no proof of this. We have tried to resolve this query with RCS to no avail and will now contact the ombudsman and take the necessary steps to take civil action against the group.