Delayed Paid-Up Letter & Poor Service Experience

I am extremely dissatisfied with the service I have received regarding my paid-up letter request. I have contact Anthony Richards & Associates to settle my RCS SANLAM CREDIT CARD DEBT. I have received a 40% settlement discount on my outstanding debt, and I have fully settled my account as per the discount amount provided by Anthony Richards & Associates, now when I am requesting for a paid-up letter, I am been told that they cannot give the paid-up letter. I called on Friday requested for a manager who advised that the paid-up letter will be sent from COB on Friday, it is now Monday I have not received my paid-up letter despite multiple follow-ups. I requested the paid-up letter on 05/06/2026, and since then I have contacted the company several times via calls, with little to no response. When I do receive feedback, it is either delayed or unclear, and the issue remains unresolved. This delay is unacceptable .The lack of communication and urgency from your team reflects very poorly on your customer service standards. I request that this matter be treated as urgent and that my paid-up letter be issued immediately. I would also appreciate proper communication and accountability going forward. I hope this complaint will prompt swift action and improvement in service delivery.