Delay tactics on Paid Up Letter & Account Closure

I am appalled and angry that on June 30, I have requested a Paid Up letter and account closure confirmation, which to date has not been issued. Upon many follow ups it was said it will be sent to me and vredit bureaus updated. Nothing came.

Even today, upon calling it was confirmed I should have received it yesterday and another new promise that by EoB today it will be with me. Nothing came through.

It is frustrating that on Paid Up accounts RCS runs amock to llay hide and seek instead of doing what is due, yet one was always doing their parts ito paying. What is difficult in issuing a letter when all monies due to you are with you.

No maan, tshin