De*****ed by RCS

I am extremely frustrated with dealing with the ***** department...they are incapable of doing a proper investigation. I am cyrrently residing in Gauteng. My card was used in Polokwane on 3 occasions. I only became aware of this on the 10 October 2023. My card was used in a specific store the whole 3 times. It was used on the 1 October 2023 in the Checkers at Savanah mall and then on the 8 October 2023 in the same place. On the 8 it was used 2 time for the same amount. However I have never being to this place. On the 8 the card was used by me in Gauteng... so how can I be in 2 places at the same time. On ce I realised that there was ***** conducted with my card I called the call centre who explained the process and blocked my card. On the 16 October 2023 I went to the carnival makro to complete documentation as per process. I have being calling the call centre on numerous occasions waiting my airtime waiting for someone to assist me. My calls during November I was told that the amount will be reserved and they are waiting for approval from upper management. At the beginning of december they said that I am liable for these transactions and the dispute was closed. I called again and spoke to another agent who understood the red flags that these transactions displayed and said she will reopen the dispute. Now the 21 December they come up with the same story that I am reliable for these Transactions due to me receiving the sms linked to the transaction. I did explain that I didn't notice the sms until I called again at the beginning of December when I was asked if there was a sim swapp done. I check with my service provider and there wasn't. That is when I double checked to see if I did receive the sms. During this period of ther so called investigation. I called them on numerous occasions and waited endlessly for feedback from them. They are no de*****ing me due to a leak or incompetence in their resource to protect their clients. I mean realy what level of intelligence does person need to determine red flags. For example the TRANSACTION DONE IN POLOKWANE was done at 10:32 and then there was a transation done in Gauteng and 11:02... is it possible to be in 2 different provinces at the same time... They are de*****ing me and have no integrity. They are disgraceful as an organization