GG
Glenn G
1 reviews | Active since Feb 2022
09 Jan 2024, 16:40
De*****ed by RCS.
The most absolutely useless place of a credit provider. 1. I have a Makro RCS Account, I have ALWAYS used their app to make a payment. 2. December the APP stopped working with OZOW the payment gateway, I was told an update would resolve, this didnt happen, so naturally the account wont be paid as I know a EFT with RCS is ALWAYS a DAMN problem. 3. January 2, I paid the account by means of a EFT, ABSA picks up RCS as a public beneficiary, I use the details as stated on the statement on the 2nd, make payment and attain POP. 4. Since the 2nd Jan to date, I have received 18 messages, 34 calls from RCS stating my account has not been paid. 5. I call the collections department and they immediately state not paid without me even speaking, so naturally I will flip as the consultant has no idea other than to parrot what is on a screen. 6. Speaking to a manager is futile, as they never available, well now the NCR is also aware. 7. Speak to a Team leader who states that I must send the POP again or they will REFUSE TO ASSIST ME. So RCS is actually now DE*****ING me of my payment. 8. During all this, from the 2nd to date, they are adding calls and message collection amounts to my statement, well I will show how ******* that is when i paid my account with immediate eft, and RCS will have to credit each one of them including the fees and interest associated with it. 9. RCS now has received the POP by email just over 300 times, YES 300 TIMES, I kid you not and yet to this moment they still refuse to assist me and locate my payment in their account, earning interest on my money and ultimately and *********ly still charging me fees for an outstanding amount that does actually not exist.
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Replies (13)0
Replies (13)
RCS's replyOfficial
09 Jan 2024, 16:50Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind Regards RCS Group
RCS's reply09 Jan 2024, 16:50
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind Regards RCS Group
GG
Glenn G's updateReviewer Update
10 Jan 2024, 14:21Almost 24 hours later, receipt of over 550 times the POP has been sent and to the very minute no payment is allocated or actually found, which is utter *********ness and a blatent lie from RCS.
I PERSONALLY called my private banker at ABSA who can see that the payment has left my account and actually hit RCS's account with the very details on my statement.
RCS is up to something sinister here, I have logged a ***** query with ABSA to return my funds and have also logged a ***** query with Standard bank against the RCS account.
To this hour, I am STILL getting calls stating I have not paid my account, and for every call I get I will simply forward the POP now 300 times, so that will be 900 emails RCS will be getting from me in the next 30 minutes.
I PERSONALLY called my private banker at ABSA who can see that the payment has left my account and actually hit RCS's account with the very details on my statement.
RCS is up to something sinister here, I have logged a ***** query with ABSA to return my funds and have also logged a ***** query with Standard bank against the RCS account.
To this hour, I am STILL getting calls stating I have not paid my account, and for every call I get I will simply forward the POP now 300 times, so that will be 900 emails RCS will be getting from me in the next 30 minutes.
GG
Glenn G's update10 Jan 2024, 14:21
Reviewer Update
Almost 24 hours later, receipt of over 550 times the POP has been sent and to the very minute no payment is allocated or actually found, which is utter *********ness and a blatent lie from RCS.
I PERSONALLY called my private banker at ABSA who can see that the payment has left my account and actually hit RCS's account with the very details on my statement.
RCS is up to something sinister here, I have logged a ***** query with ABSA to return my funds and have also logged a ***** query with Standard bank against the RCS account.
To this hour, I am STILL getting calls stating I have not paid my account, and for every call I get I will simply forward the POP now 300 times, so that will be 900 emails RCS will be getting from me in the next 30 minutes.
I PERSONALLY called my private banker at ABSA who can see that the payment has left my account and actually hit RCS's account with the very details on my statement.
RCS is up to something sinister here, I have logged a ***** query with ABSA to return my funds and have also logged a ***** query with Standard bank against the RCS account.
To this hour, I am STILL getting calls stating I have not paid my account, and for every call I get I will simply forward the POP now 300 times, so that will be 900 emails RCS will be getting from me in the next 30 minutes.
GG
Glenn G's updateReviewer Update
11 Jan 2024, 14:21and the incompetence continues,
As per "Randy" - I was not to get calls for collections, well well well, more deceit and lies as I am STILL getting calls for collections.
Shame - Poor collections people needing to speak to me, they need holy water after engaging with me, however, without knowing the facts of the case, they are absolutely 100% abrupt in that they just get to the point stating that "YOU OWE AND YOU NEED TO PAY TODAY", Well even if I did owe, which I don't, and I did pay today, you are too *********** to actually find a payment and allocate it to an account because your damn APP doesn't work as intended and a EFT is futile with the bunch of imbecilic individuals that are sitting behind desks earning a income, doing jack when there are actually people out there jobless and able to do this.
I have actually never come across such uselessness in my life before honestly,
But I get it RCS grew from humble beginnings, actually assisting clients into this conglomerate that now could not give two ****s about a client eccentric experience.
Well, RCS, seeing that you cannot find my payment on your own public beneficiary account, it will be blocked based on *****, ABSA is also aware of this ***** and whoever isnt doing their job, well good damn luck because this misconduct on your part is now with the NCR too.
And yet no feedback from the "complaints" department...
As per "Randy" - I was not to get calls for collections, well well well, more deceit and lies as I am STILL getting calls for collections.
Shame - Poor collections people needing to speak to me, they need holy water after engaging with me, however, without knowing the facts of the case, they are absolutely 100% abrupt in that they just get to the point stating that "YOU OWE AND YOU NEED TO PAY TODAY", Well even if I did owe, which I don't, and I did pay today, you are too *********** to actually find a payment and allocate it to an account because your damn APP doesn't work as intended and a EFT is futile with the bunch of imbecilic individuals that are sitting behind desks earning a income, doing jack when there are actually people out there jobless and able to do this.
I have actually never come across such uselessness in my life before honestly,
But I get it RCS grew from humble beginnings, actually assisting clients into this conglomerate that now could not give two ****s about a client eccentric experience.
Well, RCS, seeing that you cannot find my payment on your own public beneficiary account, it will be blocked based on *****, ABSA is also aware of this ***** and whoever isnt doing their job, well good damn luck because this misconduct on your part is now with the NCR too.
And yet no feedback from the "complaints" department...
GG
Glenn G's update11 Jan 2024, 14:21
Reviewer Update
and the incompetence continues,
As per "Randy" - I was not to get calls for collections, well well well, more deceit and lies as I am STILL getting calls for collections.
Shame - Poor collections people needing to speak to me, they need holy water after engaging with me, however, without knowing the facts of the case, they are absolutely 100% abrupt in that they just get to the point stating that "YOU OWE AND YOU NEED TO PAY TODAY", Well even if I did owe, which I don't, and I did pay today, you are too *********** to actually find a payment and allocate it to an account because your damn APP doesn't work as intended and a EFT is futile with the bunch of imbecilic individuals that are sitting behind desks earning a income, doing jack when there are actually people out there jobless and able to do this.
I have actually never come across such uselessness in my life before honestly,
But I get it RCS grew from humble beginnings, actually assisting clients into this conglomerate that now could not give two ****s about a client eccentric experience.
Well, RCS, seeing that you cannot find my payment on your own public beneficiary account, it will be blocked based on *****, ABSA is also aware of this ***** and whoever isnt doing their job, well good damn luck because this misconduct on your part is now with the NCR too.
And yet no feedback from the "complaints" department...
As per "Randy" - I was not to get calls for collections, well well well, more deceit and lies as I am STILL getting calls for collections.
Shame - Poor collections people needing to speak to me, they need holy water after engaging with me, however, without knowing the facts of the case, they are absolutely 100% abrupt in that they just get to the point stating that "YOU OWE AND YOU NEED TO PAY TODAY", Well even if I did owe, which I don't, and I did pay today, you are too *********** to actually find a payment and allocate it to an account because your damn APP doesn't work as intended and a EFT is futile with the bunch of imbecilic individuals that are sitting behind desks earning a income, doing jack when there are actually people out there jobless and able to do this.
I have actually never come across such uselessness in my life before honestly,
But I get it RCS grew from humble beginnings, actually assisting clients into this conglomerate that now could not give two ****s about a client eccentric experience.
Well, RCS, seeing that you cannot find my payment on your own public beneficiary account, it will be blocked based on *****, ABSA is also aware of this ***** and whoever isnt doing their job, well good damn luck because this misconduct on your part is now with the NCR too.
And yet no feedback from the "complaints" department...
RCS's replyOfficial
11 Jan 2024, 14:45Good day Glenn
We acknowledge receipt of your complaint to our office. Please accept my sincere apologies for the frustration which you have endured, as a result of this incident.
The matter has been logged for investigation. Once the payment has been allocated and we will adjust the interest and fees on your account. We will also ensure that your credit reports are updated.
We trust that the matter will be resolved to your satisfaction.
Kind Regards
RCS Group
We acknowledge receipt of your complaint to our office. Please accept my sincere apologies for the frustration which you have endured, as a result of this incident.
The matter has been logged for investigation. Once the payment has been allocated and we will adjust the interest and fees on your account. We will also ensure that your credit reports are updated.
We trust that the matter will be resolved to your satisfaction.
Kind Regards
RCS Group
RCS's reply11 Jan 2024, 14:45
Official
Good day Glenn
We acknowledge receipt of your complaint to our office. Please accept my sincere apologies for the frustration which you have endured, as a result of this incident.
The matter has been logged for investigation. Once the payment has been allocated and we will adjust the interest and fees on your account. We will also ensure that your credit reports are updated.
We trust that the matter will be resolved to your satisfaction.
Kind Regards
RCS Group
We acknowledge receipt of your complaint to our office. Please accept my sincere apologies for the frustration which you have endured, as a result of this incident.
The matter has been logged for investigation. Once the payment has been allocated and we will adjust the interest and fees on your account. We will also ensure that your credit reports are updated.
We trust that the matter will be resolved to your satisfaction.
Kind Regards
RCS Group
RCS's replyOfficial
11 Jan 2024, 14:46Good day Glenn,
We acknowledge receipt of your complaint to our office. Please accept my sincere apologies for the frustration which you have endured, as a result of this incident.
The matter has been logged for investigation. Once the payment has been allocated and we will adjust the interest and fees on your account. We will also ensure that your credit reports are updated.
We trust that the matter will be resolved to your satisfaction.
Kind Regards
RCS Group
We acknowledge receipt of your complaint to our office. Please accept my sincere apologies for the frustration which you have endured, as a result of this incident.
The matter has been logged for investigation. Once the payment has been allocated and we will adjust the interest and fees on your account. We will also ensure that your credit reports are updated.
We trust that the matter will be resolved to your satisfaction.
Kind Regards
RCS Group
RCS's reply11 Jan 2024, 14:46
Official
Good day Glenn,
We acknowledge receipt of your complaint to our office. Please accept my sincere apologies for the frustration which you have endured, as a result of this incident.
The matter has been logged for investigation. Once the payment has been allocated and we will adjust the interest and fees on your account. We will also ensure that your credit reports are updated.
We trust that the matter will be resolved to your satisfaction.
Kind Regards
RCS Group
We acknowledge receipt of your complaint to our office. Please accept my sincere apologies for the frustration which you have endured, as a result of this incident.
The matter has been logged for investigation. Once the payment has been allocated and we will adjust the interest and fees on your account. We will also ensure that your credit reports are updated.
We trust that the matter will be resolved to your satisfaction.
Kind Regards
RCS Group
RCS's replyOfficial
11 Jan 2024, 14:51Good day Glenn
We acknowledge receipt of your complaint to our office. Please accept my sincere apologies for the frustration which you have endured, as a result of this incident.
The matter has been logged for investigation. Once the payment has been allocated and we will adjust the interest and fees on your account. We will also ensure that your credit reports are updated.
We trust that the matter will be resolved to your satisfaction.
Kind Regards
RCS Group
We acknowledge receipt of your complaint to our office. Please accept my sincere apologies for the frustration which you have endured, as a result of this incident.
The matter has been logged for investigation. Once the payment has been allocated and we will adjust the interest and fees on your account. We will also ensure that your credit reports are updated.
We trust that the matter will be resolved to your satisfaction.
Kind Regards
RCS Group
RCS's reply11 Jan 2024, 14:51
Official
Good day Glenn
We acknowledge receipt of your complaint to our office. Please accept my sincere apologies for the frustration which you have endured, as a result of this incident.
The matter has been logged for investigation. Once the payment has been allocated and we will adjust the interest and fees on your account. We will also ensure that your credit reports are updated.
We trust that the matter will be resolved to your satisfaction.
Kind Regards
RCS Group
We acknowledge receipt of your complaint to our office. Please accept my sincere apologies for the frustration which you have endured, as a result of this incident.
The matter has been logged for investigation. Once the payment has been allocated and we will adjust the interest and fees on your account. We will also ensure that your credit reports are updated.
We trust that the matter will be resolved to your satisfaction.
Kind Regards
RCS Group
GG
Glenn G's updateReviewer Update
11 Jan 2024, 14:58Well you have 24 hours, seeing that you are sitting with my payment in your account earning interest whilst charging me fees and annoying me with harassing calls. Monday morning at 9am, I am seeing my attorney and will be taking legal action against RCS with costs.
GG
Glenn G's update11 Jan 2024, 14:58
Reviewer Update
Well you have 24 hours, seeing that you are sitting with my payment in your account earning interest whilst charging me fees and annoying me with harassing calls. Monday morning at 9am, I am seeing my attorney and will be taking legal action against RCS with costs.
RCS's replyOfficial
11 Jan 2024, 15:17Good day Glenn, Thanks again for being in contact and for your patience. Please accept our sincere apologies for the inconvenience experienced.
Kind Regards
RCS Group
Kind Regards
RCS Group
RCS's reply11 Jan 2024, 15:17
Official
Good day Glenn, Thanks again for being in contact and for your patience. Please accept our sincere apologies for the inconvenience experienced.
Kind Regards
RCS Group
Kind Regards
RCS Group
GG
Glenn G's updateReviewer Update
11 Jan 2024, 20:50I am no longer patient, I have been patient enough, to take 9 days to allocate a payment is absolutely atrocious service, especially if you continually harass a client.
FACT remains, if you never broke your APP, the payment would have been in already and allocated to my account, your pure incompetence and mere gross misconduct speaks utter volumes of the capabilities of RCS.
HERES A FACT: I paid my MobiCred RCS Account SAME DAMN DAY - AND THE PAYMENT REFLECTS! How is that now possible! You absolutely wont be able to justify that with the NCR!
NOTE AND FRIENDLY WARNING: ANY AGENT THAT CALLS ME TELLING ME MY ACCOUNT IS IN ARREARS WILL NOT BE SPOKEN TO IN A FRIENDLY MANNER, THE NEXT PERSON TO CALL ME MUST BE A MANGER OF SENIORITY,
I ABSOLUTELY REFUSE TO SPEAK TO A CONSULTANT THAT HAS NO CONCEPTUAL IDEA OF SORTING OUT A PROBLEM OTHER THAN TO REPEAT "SEND US THE POP" WHICH HAS BEEN DONE AND NOTHING DONE ABOUT IT.
FACT remains, if you never broke your APP, the payment would have been in already and allocated to my account, your pure incompetence and mere gross misconduct speaks utter volumes of the capabilities of RCS.
HERES A FACT: I paid my MobiCred RCS Account SAME DAMN DAY - AND THE PAYMENT REFLECTS! How is that now possible! You absolutely wont be able to justify that with the NCR!
NOTE AND FRIENDLY WARNING: ANY AGENT THAT CALLS ME TELLING ME MY ACCOUNT IS IN ARREARS WILL NOT BE SPOKEN TO IN A FRIENDLY MANNER, THE NEXT PERSON TO CALL ME MUST BE A MANGER OF SENIORITY,
I ABSOLUTELY REFUSE TO SPEAK TO A CONSULTANT THAT HAS NO CONCEPTUAL IDEA OF SORTING OUT A PROBLEM OTHER THAN TO REPEAT "SEND US THE POP" WHICH HAS BEEN DONE AND NOTHING DONE ABOUT IT.
GG
Glenn G's update11 Jan 2024, 20:50
Reviewer Update
I am no longer patient, I have been patient enough, to take 9 days to allocate a payment is absolutely atrocious service, especially if you continually harass a client.
FACT remains, if you never broke your APP, the payment would have been in already and allocated to my account, your pure incompetence and mere gross misconduct speaks utter volumes of the capabilities of RCS.
HERES A FACT: I paid my MobiCred RCS Account SAME DAMN DAY - AND THE PAYMENT REFLECTS! How is that now possible! You absolutely wont be able to justify that with the NCR!
NOTE AND FRIENDLY WARNING: ANY AGENT THAT CALLS ME TELLING ME MY ACCOUNT IS IN ARREARS WILL NOT BE SPOKEN TO IN A FRIENDLY MANNER, THE NEXT PERSON TO CALL ME MUST BE A MANGER OF SENIORITY,
I ABSOLUTELY REFUSE TO SPEAK TO A CONSULTANT THAT HAS NO CONCEPTUAL IDEA OF SORTING OUT A PROBLEM OTHER THAN TO REPEAT "SEND US THE POP" WHICH HAS BEEN DONE AND NOTHING DONE ABOUT IT.
FACT remains, if you never broke your APP, the payment would have been in already and allocated to my account, your pure incompetence and mere gross misconduct speaks utter volumes of the capabilities of RCS.
HERES A FACT: I paid my MobiCred RCS Account SAME DAMN DAY - AND THE PAYMENT REFLECTS! How is that now possible! You absolutely wont be able to justify that with the NCR!
NOTE AND FRIENDLY WARNING: ANY AGENT THAT CALLS ME TELLING ME MY ACCOUNT IS IN ARREARS WILL NOT BE SPOKEN TO IN A FRIENDLY MANNER, THE NEXT PERSON TO CALL ME MUST BE A MANGER OF SENIORITY,
I ABSOLUTELY REFUSE TO SPEAK TO A CONSULTANT THAT HAS NO CONCEPTUAL IDEA OF SORTING OUT A PROBLEM OTHER THAN TO REPEAT "SEND US THE POP" WHICH HAS BEEN DONE AND NOTHING DONE ABOUT IT.
RCS's replyOfficial
12 Jan 2024, 08:55 Good day Glenn, thanks again for being in contact and for your patience.
We have sent you an email (please also check your spam inbox just in case). Please let us know if you need any further assistance.
We have sent you an email (please also check your spam inbox just in case). Please let us know if you need any further assistance.
RCS's reply12 Jan 2024, 08:55
Official
Good day Glenn, thanks again for being in contact and for your patience.
We have sent you an email (please also check your spam inbox just in case). Please let us know if you need any further assistance.
We have sent you an email (please also check your spam inbox just in case). Please let us know if you need any further assistance.
GG
Glenn G's updateReviewer Update
12 Jan 2024, 09:03Your email is pathetic, stating that I will not see my payment on the current statement run, and only on the next statement run, I find this totally ********* and is actually seen as serious misconduct inline with the NCR.
I am entitled to a updated statement due to your misconduct, failure to furnish the same will result in me taking further legal action against you.
It is pathetic to actually tell me that I cant get a updated statement when you where paid on the 2nd and you failed to update the payment in a timely manner.
I am entitled to a updated statement due to your misconduct, failure to furnish the same will result in me taking further legal action against you.
It is pathetic to actually tell me that I cant get a updated statement when you where paid on the 2nd and you failed to update the payment in a timely manner.
GG
Glenn G's update12 Jan 2024, 09:03
Reviewer Update
Your email is pathetic, stating that I will not see my payment on the current statement run, and only on the next statement run, I find this totally ********* and is actually seen as serious misconduct inline with the NCR.
I am entitled to a updated statement due to your misconduct, failure to furnish the same will result in me taking further legal action against you.
It is pathetic to actually tell me that I cant get a updated statement when you where paid on the 2nd and you failed to update the payment in a timely manner.
I am entitled to a updated statement due to your misconduct, failure to furnish the same will result in me taking further legal action against you.
It is pathetic to actually tell me that I cant get a updated statement when you where paid on the 2nd and you failed to update the payment in a timely manner.
GG
Glenn G's updateReviewer Update
12 Jan 2024, 09:09I have also reviewed the recent transaction history and do not see any reversals of any collections fees, letters and calls.... so more ********* behavior and more misconduct which works in my favor with the NCR complaint.
GG
Glenn G's update12 Jan 2024, 09:09
Reviewer Update
I have also reviewed the recent transaction history and do not see any reversals of any collections fees, letters and calls.... so more ********* behavior and more misconduct which works in my favor with the NCR complaint.
RCS's replyOfficial
12 Jan 2024, 10:15 Good day Glenn, thanks again for being in contact and for your patience. Please accept our sincere apologies for the inconvenience experienced. We can confirm that you will
contacted today.
Kind Regards
RCS Group
contacted today.
Kind Regards
RCS Group
RCS's reply12 Jan 2024, 10:15
Official
Good day Glenn, thanks again for being in contact and for your patience. Please accept our sincere apologies for the inconvenience experienced. We can confirm that you will
contacted today.
Kind Regards
RCS Group
contacted today.
Kind Regards
RCS Group