Deceased estate - R10000 claim on insured account

My mother passed away on 14 January 2015. Emails and phone calls were sent and received from RCS. confirmation was made that there was a death benefit cover associated with this RCS account. The necessary claim forms were completed and emailed along with all relevant documents requested, on 20 Feb 2015. <br> <br> To date a letter from your lawyers has now been received claiming an amount of about R10000. We need clarity as to how this amount is owed and why the account death benefit for this unnatural/accidental death has not been app****. <br> <br> <br> <br>