TM
Themba M
1 reviews | Active since Apr 2022
06 Apr 2022, 07:31
Debt Settled
I have settled my debt via Consumer Friend in October 2021 but until today the account is still open. I have made calls between RCS and Consumer Friend but I'm not getting any help instead both companies are blaming each other for the delay. The sad part is that I'm in the process of buying a house for my family but my credit record shows that I'm in 6 months in arrears. Its over 5 months now and I'm this waiting for this issue to be resolved.
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
06 Apr 2022, 13:57Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply06 Apr 2022, 13:57
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
11 Apr 2022, 09:20Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply11 Apr 2022, 09:20
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
TM
Themba M's updateReviewer Update
25 Apr 2022, 15:56Good Day
It is over 3 weeks now since I first reported this matter and I see your previous reply states that my problem has been resolved but up until today I have not received an pay up letter from RCS. At this moment I'm not sure where I'm standing and this is very frustrating because it is delaying my house purchasing process.
It is over 3 weeks now since I first reported this matter and I see your previous reply states that my problem has been resolved but up until today I have not received an pay up letter from RCS. At this moment I'm not sure where I'm standing and this is very frustrating because it is delaying my house purchasing process.
TM
Themba M's update25 Apr 2022, 15:56
Reviewer Update
Good Day
It is over 3 weeks now since I first reported this matter and I see your previous reply states that my problem has been resolved but up until today I have not received an pay up letter from RCS. At this moment I'm not sure where I'm standing and this is very frustrating because it is delaying my house purchasing process.
It is over 3 weeks now since I first reported this matter and I see your previous reply states that my problem has been resolved but up until today I have not received an pay up letter from RCS. At this moment I'm not sure where I'm standing and this is very frustrating because it is delaying my house purchasing process.
RCS's replyOfficial
09 May 2022, 14:18Good day
We are pleased to inform you that the paid up letter has been sent to your email address.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that the paid up letter has been sent to your email address.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply09 May 2022, 14:18
Official
Good day
We are pleased to inform you that the paid up letter has been sent to your email address.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that the paid up letter has been sent to your email address.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS