Debit went of after settlement

Item: RCS
Rating: 1

I settled my loan account on the 21st of August. When the 1st came a monthly deduction was made of R 1,676.34. I called the customer call center where I was told to email ***. I did so and set proof of settlement as well as a copy of my ID. This was on the 1st of September. On the 7th of September I got an email to their finance department to have it manually processed and then refunded. But now the ONCE again require a copy of my ID, and one month's bank statement which doesn't make sense to me. This needs to be sorted ASAP as I did not budget for this and am now in a deficit.

Helpful (0)

Replies (4)

RCS's replyOfficial

11 Sept 2023, 08:56

Good day,

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind RegardsRCS Group

RCS's reply11 Sept 2023, 08:56

Official

RCS's replyOfficial

12 Sept 2023, 09:33

Good day Debbie D,

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply12 Sept 2023, 09:33

Official

's updateReviewer Update

12 Sept 2023, 09:43

Hi there. Thank you so much for your assistance. It's truly appreciated.

's update12 Sept 2023, 09:43

Reviewer Update

Hi there. Thank you so much for your assistance. It's truly appreciated.

RCS's replyOfficial

12 Sept 2023, 10:07

Hi Debbie D, I'm pleased that we were able to resolve this issue for you. Once again sincere apologies for the inconvenience caused. Please will you consider rating RCS again on this platform based on resolving this issue.

RCS's reply12 Sept 2023, 10:07

Official