Debit Order Mess from RCS

Afternoon so what is the meaning of this below email my enquiry is for a debit order mess not statement request kindly get your house in order and also note the countless emails i have been receiving. From: Complaints ********** Sent: 30 July 2018 03:34 PM To: Katlego Kgawane Subject: Hellopeter complaint: statement query Good day Mr Katlego Kgawane, Herewith please find attached the requested statement(s) Please be advised that our statements are generated on the 12th each month and they are available for distribution between the 17th and 20th of every month. Regarding a debit order , we can see it has been cancelled, however we still busy investigating the reason for the reversal of your debit order. Should you require any further information, please feel free to contact our office on ***or via e-mail on ********** Regards, Ndileka Complaints E: ********** Ground Floor, Liberty Grande Building. Corner of Voortrekker Road and Vanguard Drive, Goodwood, 7460 www.rcs.co.za ............................... .................................................... RCS is a registered credit and financial services provider NCRCP 38/FSP 44481. Disclaimer This e-mail and any accompanying attachments may contain confidential and proprietary information that is private and protected by law. If you are not the intended recipient, any perusal, disclosure, copying or distribution, or taking any action based on this information is prohibited. You are requested to immediately delete this entire communication and notify the sender hereof on (021) ********** . E-mails cannot be guaranteed to be secure or free of errors or viruses. RCS does not accept any liability for any interception, *******ion, destruction, loss, late arrival or incompleteness of or tampering or interference with any of the information contained in this e-mail or for its incorrect delivery for whatsoever reason or its effect upon any electronic device of the recipient.. From: Complaints ********** Sent: 27 July 2018 11:11 AM To: Katlego Kgawane Subject: ********** ********** 42654: Debit order complaint Good day Mr Katlego Kgawane, Trust this email find you well Kindly be advised that in order to assist further we do require your bank statement reflecting the period 25/06/2018 -27/07/2018. An investigation need to be conducted in order for accurate feedback to be provided. Should you require any further information, please feel free to contact our office on ***or via e-mail on ********** Regards Ndileka Complaints E: ********** Ground Floor, Liberty Grande Building. Corner of Voortrekker Road and Vanguard Drive, Goodwood, 7460 www.rcs.co.za ............................... .................................................... RCS is a registered credit and financial services provider NCRCP 38/FSP 44481. From: Complaints ********** Sent: 27 July 2018 02:28 PM To: Katlego Kgawane Subject: Auto-Response-CS [] Thank you for your email. Please be advised that we will provide feedback to you within 48 hours. Please do not respond to this email as this address is not monitored. Complaints E: ********** Ground Floor, Liberty Grande Building. Corner of Voortrekker Road and Vanguard Drive, Goodwood, 7460 www.rcs.co.za ............................... .................................................... RCS is a registered credit and financial services provider NCRCP 38/FSP 44481. From: Complaints ********** Sent: 27 July 2018 04:09 PM To: Katlego Kgawane Subject: RE: ********** ********** 42654: Debit order complaint Good day Mr Katlego Kgawane, Thank you for our email Kindly be advised that nothing reflects in your bank statement that we have debited on both dates. We have escalated it to our finance department for further investigations, as we would like to know the reason it shows unpaid on our side. Awaiting for their response in order to do adjustments in your account. Should you require any further information, please feel free to contact our office on ***or via e-mail on ********** Regards Ndileka

Anyway i have cancelled the debit order decided to pay it by hand the one thing i was avoiding, but i'm tired or occuring bank charges while on my hand i was committed not to infringe my monthly payments now am being charged for something out of my hands. I'm not convinced that if i did not take a stand i would be regarded as a bad pay due to the lack of accountability if a customer of yours notices something irregular. Not happy with the how things we only considered after two months of my request to investigate.