RT
Ryan T

1 reviews | Active since Oct 2018

12 Oct 2018, 13:00

Debit Order even after account settled in full!

Be careful! RCS went and debited my account for a monthly payment even after I settled it in full. Now I have to go through a bunch of admin hoops and prove I have a negative balance on THEIR system to fix THEIR mistake to get my money back.

0
Replies (2)
RCS
RCS's reply12 Oct 2018, 13:41
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply19 Oct 2018, 08:57
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS