Dead end service from RCS

I would like to know why businesses can get away with everything,they just do as they please.Ive been trying for 3rd week now to sort out my online APP with RCS/GAME.The gents are of no help,and send links but nothing changes.Everytime l phone it's 30+ minutes on one call,with the promise it will be sorted.So what l decided is not pay my account this month,and have them phone me.

Another point is on statements. Service fees. Admin fees. Interest fees,alott of fees,but we paying for a service that is of no help to us.My last call was 30+ minutes long,after struggling to sort out problem,the guy put me on voice prompts.Same thing happened again,but this time l was put on hold/ to another agent,because they played that horrible tunes,while u waiting on agent.This is truly pathetic,and you will and are losing customers ,slowly but surely.. I don't even think they worth one star.