KC
KC C
1 reviews | Active since Mar 2015
13 Sept 2021, 14:41
**************** of RCS - Touched a wrong Person
What a **************** from RCS. Have settled my RCS account and after couple of month there comes an SMS alerting me of overdue amount and the account is handed for collection. What a ridiculous service and ****************!! When I called I was told that I am required to pay service fee to keep my account active. Who does that really? Had to do a research and only to find out that they charge people credit facility meaning an RCS Card holders are charged just to have it and keep it active. Very disappointed and they've crossed their boundaries of handing me for collection without an attempt to contact me to let me know of the small fees they have been adding against my name.
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Replies (3)KC
KC C's updateReviewer Update
13 Sept 2021, 15:08It's against the law to refer someone's account for collection and default someone without communicating the intention of doing so to the person. Cannot let my credit score be affected by RCS owing them nothing and let them get away with this.
KC
KC C's update13 Sept 2021, 15:08
Reviewer Update
It's against the law to refer someone's account for collection and default someone without communicating the intention of doing so to the person. Cannot let my credit score be affected by RCS owing them nothing and let them get away with this.
RCS's replyOfficial
13 Sept 2021, 16:08Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group
RCS's reply13 Sept 2021, 16:08
Official
Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group
RCS's replyOfficial
15 Sept 2021, 10:42Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply15 Sept 2021, 10:42
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS