SP
Stephanie P
1 reviews | Active since May 2016
11 Jan 2022, 13:25
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I have purchased airtime in November 2021 using the RCS app. The airtime didn't go through and on the app it stated that I will not be charged However I was charged. I called and made a dispute I was then refunded. To my shock 16th December 2021 R200 was deducted from my account stating dispute. Then again 6 January 2022 the same another r200 debited from the account. I was on hold over 30min waiting for the ***** department to answer. Really disappointed
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Replies (2)SP
Stephanie P's updateReviewer Update
11 Jan 2022, 13:38I had spoken to an agent and she had provided me clarity on this matter. Thank you rcs
SP
Stephanie P's update11 Jan 2022, 13:38
Reviewer Update
I had spoken to an agent and she had provided me clarity on this matter. Thank you rcs
RCS's replyOfficial
11 Jan 2022, 15:56 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply11 Jan 2022, 15:56
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group