EB
Erwin B
1 reviews | Active since Dec 2011
05 Jun 2015, 11:30
Daily unwanted calls - refusal to remove number
Dear RCS,<br> Your call centre harasses me daily and I have now asked on 5 occasions to have my number removed from your automated dial out call centre in the past few weeks.<br> I would like a formal investigation (via reply via email / this forum) of to the call yesterday at 10.59 from ***.<br> <br> Your agent refused to:<br> 1. Identify himself or herself by company and full name.<br> 2. Refused to put me through to a supervisor.<br> 3. Action the removal or my name. <br> <br> Remove my number permanently from any RCS correspondence or I will consider legal action.
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Replies (1)RCS's replyOfficial
08 Jun 2015, 10:16Hello HP999,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply08 Jun 2015, 10:16
Official
Hello HP999,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
