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Item: RCS
Rating: 1
Author: mathaba N

I asked for a settlement amount which I paid up and was told to phone them to close my account I did that 5 mnths later I have been handed over for an account I thought was closed I phoned RCS spoke for almost an hour being put on hold and was told it is fixed today again someone calls me again to say I owe them I'm soo upset because I followed all the instructions that were given to me can rcs close this account I don't need it and it's been paid rcs is the worst I checked my credit scoring and its ruining my credit score

Helpful (0)

Replies (3)

RCS's replyOfficial

29 Oct 2020, 14:59

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply29 Oct 2020, 14:59

Official

mathaba N's updateReviewer Update

29 Oct 2020, 16:19

It's what I have been doing escalating the problem and nothing is done instead their super visors never want to divulge on their names and surnames as they know they don't want me quoting their names

mathaba N's update29 Oct 2020, 16:19

Reviewer Update

It's what I have been doing escalating the problem and nothing is done instead their super visors never want to divulge on their names and surnames as they know they don't want me quoting their names

RCS's replyOfficial

11 Nov 2020, 11:46

Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group

RCS's reply11 Nov 2020, 11:46

Official