Customers are ignored by retailers

I have a problem with rcs money card about my account and I have encountered these issues... (1) every month I pay my account, I get increase on my credit but now it's been two months no increase was put on my credit. And I have asked the to explain what happened from credit and their explanation was not good enough to satisfy me. (2) another issue was that after the issue of credit I noticed that my account was suspended for ***** related reason and when I ask them,they requested me to send a ID copy with 3 signatures samples and the suspension was lifted with another issue came up as.. (3) they didn't receive the October payment and I sent the proof of payment and confirmed that they received it and they have sent it to the relevant department and until today they never contacted me or feedback about allocation of the October payment .