Customer service - worst I ever experienced

I have been struggling with RCS since December 2018. I am sick of calling and not getting answer on the line, and when I do get through I get fed excuses on why my requests have not been dealt with. In December 2018 someone stole R8000 from my Game Account. After reporting the incident, the case was handled not in the 32 days as promised but in 4 months… Then I requested that my account be closed since I don’t need that account and the possibility of being a victim again is too big. Thus in June I requested that the account be closed and payed the settlement balance. JUNE!!!! It is end of October and I am still receiving statements saying that monthly fees will be deducted..

I have emailed the accounts closure department and just get an automatic response saying they will get back to me in 48hrs but never do.

Everytime I get held on a line for close to an hour and then the person on the phone says the account will be closed in 34 days, only to receive another statement each month.

I personally will not suggest RCS to any of my friends of family members because of the poor client service that I have received for the passed year.