*********** customer service unable to resolve the problem

I hate dealing with RCS because their customer service is very poor. I spent my time and airtime trying to resolve the issues that I have been experiencing and I’m met with frustration and incompetence every time. Customer service takes a week to respond via email and still the issue is not resolved.

My latest issue involves their terrible CTM application. The app locked me out saying that I have exceeded the number of attempts. Upon phoning, their consultant tells me to reset the account which I advised that it does not allow because it gives me an error saying that my details are invalid. I have not changed my email address or cellphone number so clearly the issue is their system. I was told to email a screenshot of the error and an explanation of the issue, which I did. I received a response a week later advising me to reset the account so again I respond explaining that it won’t allow me to do so. I received the same reply two days later advising me to reset the account. This is truly incompetence at its finest.

Their customer service and systems are really lacking. Stay away from RCS, you will only have endless struggles.