RP
Rozanne P
1 reviews | Active since Aug 2017
09 Sept 2023, 20:04
Customer service non existent
I settled my Makro RCS account at the start of Aug. According to the app, I paid R594 too much and my account is currently in a credit. I have emailed RCS all the necessary documents to process the refund, but my request gets ignored. I have emailed them two weeks ago to close my account and refund the R594, but I am ignored. I need urgent assistance. I will never in my life ever open an RCS account again!!!
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
11 Sept 2023, 08:05Good day,
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
RCS's reply11 Sept 2023, 08:05
Official
Good day,
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
RP
Rozanne P's updateReviewer Update
12 Sept 2023, 09:29Good day,
I have not received any feedback on my complaint. Can I please get urgent feedback.
I have not received any feedback on my complaint. Can I please get urgent feedback.
RP
Rozanne P's update12 Sept 2023, 09:29
Reviewer Update
Good day,
I have not received any feedback on my complaint. Can I please get urgent feedback.
I have not received any feedback on my complaint. Can I please get urgent feedback.
RCS's replyOfficial
12 Sept 2023, 10:03Good day Rozanne Pieterse, I'm sorry that you have not been assisted sooner. I will figure out what the issue is and provide feedback to you.
RCS's reply12 Sept 2023, 10:03
Official
Good day Rozanne Pieterse, I'm sorry that you have not been assisted sooner. I will figure out what the issue is and provide feedback to you.
RCS's replyOfficial
18 Sept 2023, 11:44Good day
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards, RCS Cards
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards, RCS Cards
RCS's reply18 Sept 2023, 11:44
Official
Good day
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards, RCS Cards
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards, RCS Cards