Customer service needed

I emailed ********** and customer service in February to advise that I have been unemployed since 07 November and is unable to make full payment on my Game account and asked to be assisted with an arrangement on my account I was advised that my account will only reflect in arrears after the 10th and that I should email back after the 10th which I did and up until today a month later there has been no reply I even called but was in hold for so long that I ran out of airtime and no one bothered to call back I made. Partial payment this month as I want to get my account up to date please assist me with a arrangement in order to pay my account while I do my best to get my account up to date. Your assistance is highly appreciated