Customer service centres not answering their phones!!!!!!

Item: RCS
Rating: 1
Author: Kanya M

I made a payment towards my RCS account on 03 March 2019. Everyday since then I have been receiving calls about why I haven't paid (but sent proof of payment on the 5 March 2019 to ********** I have been calling the call centres ( ********** 221 and ***) for 5 days now and BOTH go unanswered. I have been on hold on ***for the past 30 minutes and I am not getting assistance!!! Very poor service. I DONT KNOW WHAT TO DO ANYMORE

Helpful (0)

Replies (2)

RCS's replyOfficial

19 Mar 2019, 08:58

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

RCS's reply19 Mar 2019, 08:58

Official

RCS's replyOfficial

20 Mar 2019, 08:40

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,
RCS CARDS

RCS's reply20 Mar 2019, 08:40

Official