**** customer service

Game and RCS must have THE worst customer service ever! Yes, I am irritated and ****ed off. I have had an account with Game for over 5 years and never missed a month's payment. I have never asked for my limit to be increased either. During lockdown I requested a payment holiday for a month. What a ****** stupid idea! In the beginning of Oct I needed a new iron so I went to the Game store because they had irons on special. BEfore I went to chisel the iron I went to the credit dept in the store to find out if I could buy on my account since I paid a double installment to make up for the payment holiday. I was assure that I could buy on my account. HOWEVER when I got to the till point and the very friendly lady had rung up my purchase, I was told that the card was blocked and I need to go to the in-store credit dept. Since I had just come from there, I was not happy. After spending 30 mins waiting, only to be told I need to send some documentation to claims@rcsgroup. No problem. On 5 Oct I sent them the documentation, still living in hope. On the 12th Oct I called them. The nice lady said she sees documentation has arrived and she will escalate it. Right! I called them again today because I have still not received a call from them. They now need to do an affordability assessment, which they will escalate. ***!!! How long does this take, or must one put it on Hello Peter in order to get some help with this minor problem. I am not holding my breath!!!!