Customer relations does not exist!!!

Good Morning.

I would like to take this opportunity to formally complain about the RCS group. I have had an account with them for more than 3 years. i have decided at the end of last year to cut majority of my debt off and decrease my limit and close accounts. For every singly event that i have decreased my limit i had to wait for 3 months exact for this to take place. Their emails system in NON EXIST - no one gets back to you are call you regarding your request! i have had to call and follow up within the 3 months decreasing my limit every 4 months. i eventually brought my account down and paid them up on what i owe them. Contacted their agencies advised what the final figure was, paid up and confirmed telephonically to close off my account. I have popped them with an email to confirm to close my account. 2 weeks later i have received no letter confirming my account has been closed. i now need to PHONE RCS AGAIN to ask why my account is not closed.

This is time consuming and most of all wasting my airtime due to their incompetence!

I will never deal with the RCS group again and would definitely not refer anyone to use them as well.

Regards Ryan