********** customer experience and incompetence

I've had a terrible experience with RCS. A few months ago I loaded a *****ulent case of an account that was opened in my name and I have had no feedback whatsoever. Instead they handed my details to debt collectors who have been calling me incessantly, and I have to keep explaining the same thing over and over again. They've now handed my account to a law firm. My credit score is badly impacted by this, infact I'm blacklisted. This is so frustrating, I don't know what the point of the ***** department at RCS is. Can someone who actually cares at RCS please get involved and fast track this so that I can have my life back.