1 reviews | Active since May 2010
CTM RSC not allocating payments to accounts for more than 1 month
<p>I opened an account at CTM which is an RCS card, On the 3rd of September I made a payment which up until today has not been cleared. I have sent to them more than one e-mal with proof of payment and I have been calling then almost everyday spending more than 10 minutes but nothing has been done.</p> <p> </p> <p>Its funny that another payment that I made on the 15 th has been cleared but on the same email with proof of payments there was proof of payment for the 3rd but the ladies there said they can only see one proof of payment , I do have proof of that email with two page attachment.</p> <p> </p> <p>When you have a comaplain for issues like this there is no manager to assist. After sending proof ogf payments you are being asked to send card number but that waswhat you used as the reference.</p> <p> </p>
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
