Credit insurance

I have not been at work since the 26 March 2020. I submitted a claim to RCS credit insurnace for my account. I have not heard from anyone at RCS instead I am being called and told to pay my account or else it will be handed over. One of the call centre agents went to a point saying, can I not get someone to assist me in paying my account. It's very frustrating that while I am not receiving a salary I must get a call to pay my account but not a call that my claim has either been approved or declined with a reason.

Today I receive a message saying my account has been handed over to the pre legal department and if I do not pay the outstanding amount it will be handed over to external attorneys.

Now I will be liable for attorney fees and the account that I have been paying credit insurance for.