CJ
Cheri J
1 reviews | Active since Nov 2017
14 Jan 2022, 16:04
Credit card still not closed after 4 months being paid up!!
I paid up my rcs credit card on 07/09/2021. The agent told me it will take 36 days for the account to be closed and to be updated on the credit bureau. It's 14/01/2022 and the account is still being closed and it still shows as active on my credit profile.
I emailed them on 11/01/2022 requesting a paid up letter AGAIN...and nobody has responded!!! Why is it you can hound me for payment but when I need you to close the account and provide a paid up letter you take 4 months!! Can someone please just close the damn card, update my bureau and give me my paid up
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Replies (2)
RCS's replyOfficial
14 Jan 2022, 22:45Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply14 Jan 2022, 22:45
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
CJ
Cheri J's updateReviewer Update
18 Jan 2022, 13:12So nice how you have escalated. It's the 17th and still no response and no feedback. I want this credit card closed and the credit bureau updated. I want my paid up letter as well. I would appreciate if someone gives me feedback before the end of today because this is just ridiculous
CJ
Cheri J's update18 Jan 2022, 13:12
Reviewer Update
So nice how you have escalated. It's the 17th and still no response and no feedback. I want this credit card closed and the credit bureau updated. I want my paid up letter as well. I would appreciate if someone gives me feedback before the end of today because this is just ridiculous