CREDIT BUREAUS LISTINGS DONT GET UPDATED TO SHOW ACCOUNT PAID IN FULL

RE RCS / CTM Account

I went under voluntary debt rescue and order granted in October 2021. At the time, and according to my Court Order the debt owed to RCS / CTM was an amount of R 4040.38 and RCs accepted this amount and furnished my debt counsellor with a certificated of balance. Further, they accepted the repayment terms and interest to be charged.

As at 5 March 2024, an amount of R 4 615.31 was paid to RCS and my debt accordingly was settled. Accordingly, R574.93 in excess of what was owed at inception of debt rescue.

As at date hereof, RCS/CTM have not updated their records with the relevant credit bureaus and same still reflects on my clearscore / ITC / Experian as owing R1219 owing. I have emailed and requested that their records be updated and the profile removed from my credit record, to no avail. I do not know what else to do or who to ask to have this corrected.