SM
Setente M
1 reviews | Active since Apr 2017
17 Jan 2022, 10:17
Credit Bureau Status Not Updated
I had an account with CTM Alberton and I paid it up long time ago but they didn't update my status at the credit bureau(Compuscan) and this affect my credit application. Why do I have to fight or wait for a long time for my status to be updated at the credit bureau when I skip the payment or paying late they are quick to update it. This shows you only care about the clients money. As soon as they(clients) settle the debt you don't care. I have paid you in full, please close the account and update my status at the credit bureau(Compuscan) accordingly.
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Replies (2)
RCS's replyOfficial
17 Jan 2022, 11:29Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply17 Jan 2022, 11:29
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
SM
Setente M's updateReviewer Update
21 Jan 2022, 12:11I have been checking with the credit bureau(Experian) after been told that the matter has been escalated but nothing has changed on my status. Ctm please update my status at the credit bureau as urgent as you can because I can't afford what is happening right now. My credit applications are declined due to the amount (R13738.00) that appears on my credit as a current balance. Why do I have to struggle for my credit status to be updated accordingly for the account that I have paid in full long time ago.
SM
Setente M's update21 Jan 2022, 12:11
Reviewer Update
I have been checking with the credit bureau(Experian) after been told that the matter has been escalated but nothing has changed on my status. Ctm please update my status at the credit bureau as urgent as you can because I can't afford what is happening right now. My credit applications are declined due to the amount (R13738.00) that appears on my credit as a current balance. Why do I have to struggle for my credit status to be updated accordingly for the account that I have paid in full long time ago.