EP
Egan P

1 reviews | Active since Dec 2017

22 Jan 2018, 10:13

Credit application denied with clean ITC

I app**** for RCS credit and was declined.My ITC record is good and I gave them a call.To my surprise the lady from accounts said that it was declined because I previous had an account with them that was handed over.I cant recall that account.I had a student sport scene account in 1998 but how can they hold this against you.ITC is there for a reason and declining you for previous mistakes is wrong.Just want to know will I never get an account ever because of previous mistakes

0
Replies (2)
RCS
RCS's reply13 Feb 2018, 11:41
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply13 Feb 2018, 11:41
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS