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MB
Michelle B

1 reviews | Active since Feb 2022

11 Sept 2023, 09:07

Could not link RCS card

Worst experience.. App**** for an RCS card, collected the card from Makro. Lady could not link my card. She sent me to Game. After spending almost more than an hour at Game and on the phone with RCS we still could not link the card. I left and a gentleman from RCS was on the phone with me to try and sort the card linking out. We still could not do it as there was no signal.

I phoned the ***** Department like he told me to and they told me they could not help me, I need to go back to the Store to link the card. I then phoned the number on the RCS card, and they told me that I needed to speak to the ***** Department. Again.. No one could assist.. I am being sent from pillar to post.

I finally spoke to someone in the New Business Dept and explained that I have been shunned around and that I would like to cancel my application. He was too happy to oblige, did not even ask how he could assist in getting this resolved.

Sorry my business meant so little, I was really looking forward to doing business with you.

0
Replies (7)
RCS
RCS's reply11 Sept 2023, 09:10
Official
Good day,

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind RegardsRCS Group

Best regards,

RCS
RCS's reply11 Sept 2023, 10:35
Official
Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

I trust you find the above in order. 

Kind Regards, RCS CARDS 

Best regards,

MB
Michelle B's update11 Sept 2023, 16:03
Reviewer Update
Hi no my complaint has not been resolved... No one has phoned me , what was the feedback? Is the card linked? Can I use it?
RCS
RCS's reply12 Sept 2023, 09:17
Official
Hi  Michelle Bradbury, please note that an email was sent to you on September 11, 2023 10:34:04 AM with regards to your complaint. 

Best regards,

MB
Michelle B's update12 Sept 2023, 09:46
Reviewer Update
Uhm, this is what the email said

Thank you for your email. Please be advised that you will receive feedback as soon as possible. We will contact you should we require any further information. Kind Regards

No one has given me feedback?
MB
Michelle B's update12 Sept 2023, 09:47
Reviewer Update
Also

Good day Michelle Bradbury,I am writing in reply to your complaint we have received on Hello Peter regarding being unable to link your card to your account.We are disappointed to hear that we have let you down in regard to the service provided to you. This is definitely not the high standards we strive to deliver to our customers and is against our core principles putting our customers first and treating them fairly.I have escalated the matter to our technical team for investigation so that we can find out what was preventing the card from being linked to the account. This with the aim of ensuring such an experience does not happen again.You value all our customers and are saddened when they decide to close their RCS account.Please accept my sincerest apologies for the distress and inconvenience this matter may have caused.Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***. Kind regards,Lloyd


Matter escalated, but not resolved.
RCS
RCS's reply12 Sept 2023, 10:46
Official
Hi Michelle Bradbury, We understand your frustration. We will investigate and once we have an update, we will contact you via the details that you have provided here.

Best regards,