lL
lauren L

1 reviews | Active since Nov 2014

07 Oct 2016, 11:52

Cotton ON/RCS Group

<p>Kindly stop with your messages about my debit order not going off, second month in a row.</p> <p> </p> <p>THIS IS YOUR PROBLEM, NOT MINE!!!!!!!!!!!!</p> <p> </p> <p>You have my bank details with authorisation to debit and you never do so.<br /><br />Once you people have sorted your nonsense out, you will not have to hassle me every month for your own mess.</p> <p> </p> <p>Do your jobs properly and stop making it MY problem for the payment not being made.</p> <p> </p> <p>Not to mention, the absolute disgusting service from your horrificly rude call centre agents.</p> <p> </p> <p>You have full access to debit my account, so do YOUR part and you will receive the money.</p> <p> </p> <p>Stop making this my problem every month.</p>

0
Replies (2)
RCS
RCS's reply07 Oct 2016, 11:54
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply07 Oct 2016, 13:31
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS