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LCJ
LIZELLE CHERISE JEAN-LOUIS

1 reviews | Active since Mar 2009

24 Mar 2021, 11:37

Coricraft/RCS is so unhelpful and does not know what they are doing

In 2019 I made a purchase on my account of approx R9k and despite numerous calls to the branch I never received an invoice. In Sept 2020 I received an incorrect invoice that duplicated my Oct 2019 purchase and my account was debited with R19k. To date I have made payments that exceed my initial purchase however I keep getting billed interest and told I am liable for paying late. Service really is terrible!

0
Replies (4)
RCS
RCS's reply25 Mar 2021, 17:12
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group


LCJ
LIZELLE CHERISE JEAN-LOUIS's update25 Mar 2021, 17:35
Reviewer Update
Good day,

I have been contacting your call Centre since September 2020 with no joy.

Kindly credit my account with the incorrect entry, reverse all interest and other unnecessary charges that were billed such as insurance and refund me the balance.

Regards
LCJ
LIZELLE CHERISE JEAN-LOUIS's update04 May 2021, 10:57
Reviewer Update
Good day, still no assistance on this matter!
RCS
RCS's reply24 Jun 2021, 10:13
Official
 Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

I trust you find the above in order. 

Kind Regards, 

RCS CARDS