Continued harassment

I have previously left a review and I wish I could give a good update. However after my initial review I received a call from a very friendly gentleman who promised to look into the situation and call me back. This was on 29 December 2025, to date I have not received any communication. No confirmation that the payment, of which I emailed proof multiple times now, has been received either. Today I received yet another SMS informing me that "for my convenience" I could click on the link to pay the unpaid balance. THE AMOUNT HAS BEEN PAID FOR ALMOST 2 MONTHS. I can see that this is going to require me to physically drive to the offices and handle it in person as they seem incapable of dealing with this through email or phone calls. Honestly pathetic, I will be closing my account ASAP.