Continued FAILURE to Allocate my Payment!

I made a payment on the 31st of July 2020 on my Edgars account as settlement on my outstanding balance. Its almost 3 years later and they have not been able to trace the payment and close my account. Every time I call I am sent from pillar to post, then I am told that their finance department does not have a direct line. They hardly respond to emails and each time I call I have to explain my story over and over again.

I have sent my POP and various communications from my bank with the information they requested to no avail. The service is completely terrible ! How can it take 3 years to allocate a payment?

They called me after my first review here, sent me a message that they still cannot allocate payment although my bank and their bank sent proof that the money was paid into their account and they still cant trace it. I sent them the screen shots with all target details and references!

No traction on this anymore.. RCS has suddenly gone quiet?! been sending emails to the complaints department to no avail or response, there is no direct number I can call to follow up at all!!