CONTEMPO PATHETIC SERVICE

I've sent 3 emails requesting to have my account closed off as I paid the balance due - its been a 16 days and NO response from them, despite the autoresponse saying "we will provide feedback to you within 48 hours"!! When I phoned the call centre, I spoke to a RUDE operator who didn't really want to assist and said I must wait 30 days for the account to be closed, as that's how long it takes to process closure of accounts. Well I haven't been contacted so presume nothing has been done, and I bet you they are going to charge me another month's admin fee for doing squat AND probably going to take more money from my bank account too which I will never get back! Something needs to be done about these companies who don't respond to letters and requests from their customers!!!