IH
Ilze H

1 reviews | Active since Jun 2016

26 Jun 2016, 09:01

Consolidation Administration

<p>On the 13th of June 2016 I contacted RCS to obtain a settlement ammount in order to pay up the account and close it.</p> <p>After the consultant gave me the correct ammount which I confirmed with them I paid the required ammount.</p> <p>On the 19th of June I requested a letter confirming that the account has been paid up and closed.</p> <p>On the 21st of June I received a mail from RCS stating that they can't close the account as there is still an ammount outstanding.</p> <p>I contacted them the 22nd of June 2016 to request the ammount outstanding, I paid it and requested a paid up letter once again.</p> <p>On the 26th of June 2016 I received a mail stating that they have received payment and they will send all info to the closing of accounts dept.</p> <p>I am still waiting for the letter stating that the account is paid up and that the account is closed!</p> <p>I would advice everyone NOT to deal with RCS or to open an account with them!</p> <p>They have NO administration what so ever, you wait forever for them to come back to you and they always send you the information!</p>

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Replies (4)
RCS
RCS's reply27 Jun 2016, 11:44
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: **********

Kind Regards

RCS Group

Best regards,

RCS
RCS's reply27 Jun 2016, 12:03
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,

IH
Ilze H's update28 Jun 2016, 09:37
Reviewer Update

NO IT HAS NOT BEEN RESOLVED, your message proofs your incompetence as I still haven't received a paid up letter nor has ANYONE contacted me in a formal manner to resolve the issue

RCS
RCS's reply01 Jul 2016, 07:34
Official


Dear Mrs Hefer you for entrusting us with your complaint.

We received your Hello Peter complaint and would like to discuss your account with you. We have tried to contact you on ********** 380 however, to no avail.

In the interim we sent you an email to please confirm if you have received the email?

Kind regards

Best regards,