Confusion is not the word

<p><span style="color: #000000; font-family: Roboto, 'Droid Sans', Helvetica, sans-serif; line-height: 18px; background-color: #ffffff;">This RCS group never seems to amaze me. Disgusted. I spent over an hour on my cell phone with these people today. Spoke to a confused teamleader, Alicia and her 2 just as confused agents. Call 1, I was enquiring about a card application that I did for incredible connection. I got an sms stating that the application was approved, but needed my ID and payslips which were submitted. In the last mail I was advised that they would all should there be any problems. They never did. When I called in, Agent 1 told everyone that it's declined as I have an RCS card already. (This card has not been used in over 5 years). I was transferred to the finance department who never picked up after waiting for 25 minutes. I then called again. Agent 2 says that the application is incomplete and a customer service agent would call to do a telephonic application. Teamleader tells me hat the application is declined due to me having an old RCS card. I was basically told to take your business elsewhere. I am going on close down all of my accounts with RCS. I can not use my Game card to do an online purchase from Dion wired, but I can do an instore purchase. I can't use my Game card or purchase from incredible connection as it is a different company. What makes no sense is how they approved the Game card while I had a RCS card already.</span><br style="color: #000000; font-family: Roboto, 'Droid Sans', Helvetica, sans-serif; line-height: 18px; background-color: #ffffff;" /><span style="color: #000000; font-family: Roboto, 'Droid Sans', Helvetica, sans-serif;"><span style="line-height: 18px;">The RCS card which has had no credit limit increase in over 5 years and has not been used.</span></span></p>