Confused

I am a RCS game card holder who then went to Game East Rand on the 4th of April 2015 to increase my limit and buy a fridge that they have in the shop which I like, I met th elady by the name of Lindiwe who asked me to talk to someone on the phone who needed to speak to me from RCS call center. The response was that I must fill new application forms because my card was domant, of which I did it was about to close at shop when she said come tomorrow and we will finish of I left and then arrived the following day she then said I must sign three times on my copied id after I had spoken to a guy on the fone for credit increase. She then said I must leave her for about 20 minutes while she was waiting for the head office to link the card to a new increased limit. After 20 min I was with her again she said her system was off I must get back to the shop Tuesday, I need the fridge so much that i Called Eastgate branch on Sunday to check if they were open to cut this long story short even now I have never received an sms,email or a call to this effect. I feel so bad that I want to leave this thing but now my fiance just got a well paying job he needed this fridge really what can one do.