SS
Schalk S
1 reviews | Active since Apr 2017
19 Apr 2022, 12:06
Confirmed accounts closed years ago yet remain active on my credit report
Closed both accounts with Rcs & Edgars (rcs in 202 & edgars in 2021) however the accounts remain 'active' on my credit records.
Kindly contact me and resolve this asap as it's affecting my credit affordability
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
19 Apr 2022, 16:06Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply19 Apr 2022, 16:06
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
SS
Schalk S's updateReviewer Update
25 Apr 2022, 20:35Hi Rcs
Victor phoned today asking for permission to go into my credit record to check what seems to be the issue why both edgars and rcs accounts remain active on my record after closing them some considerable time ago. I gave him permission he said "I'll get back to you within the next half n hour".
Needless to say, he never got back to me and my query is unresolved and he most likely marked my complaint as "resolved" after our 5 second conversation.
Rcs, get back to me please!
Victor phoned today asking for permission to go into my credit record to check what seems to be the issue why both edgars and rcs accounts remain active on my record after closing them some considerable time ago. I gave him permission he said "I'll get back to you within the next half n hour".
Needless to say, he never got back to me and my query is unresolved and he most likely marked my complaint as "resolved" after our 5 second conversation.
Rcs, get back to me please!
SS
Schalk S's update25 Apr 2022, 20:35
Reviewer Update
Hi Rcs
Victor phoned today asking for permission to go into my credit record to check what seems to be the issue why both edgars and rcs accounts remain active on my record after closing them some considerable time ago. I gave him permission he said "I'll get back to you within the next half n hour".
Needless to say, he never got back to me and my query is unresolved and he most likely marked my complaint as "resolved" after our 5 second conversation.
Rcs, get back to me please!
Victor phoned today asking for permission to go into my credit record to check what seems to be the issue why both edgars and rcs accounts remain active on my record after closing them some considerable time ago. I gave him permission he said "I'll get back to you within the next half n hour".
Needless to say, he never got back to me and my query is unresolved and he most likely marked my complaint as "resolved" after our 5 second conversation.
Rcs, get back to me please!
RCS's replyOfficial
26 Apr 2022, 08:24Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply26 Apr 2022, 08:24
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS