Complaints RCS ***** Dept

Item: RCS
Rating: 1
Author: Abigail A

Hi I've been trying to get thru to the RCS *****s Dept for 4 days now. Getting thru to the Rcs consultants very easy but once they trsf u to the *****s dept it's absolutely a nightmare u just cannot get through I stay on hold for a period of 30 min every day when trying to get thru an end up hanging up cause I'm using my cellphone. Even the RCs consultants says it very strange that they cant even get through. So I'm actually very disgusted that no one seems to be answering for 4 days.. Dont know how to get my problem solved if no ones answering I even emailed the complaints dept but not even a reply to say that my email has been received. So what the hell now very frustrating but I must pay this acc every month.

Helpful (0)

Replies (3)

RCS's replyOfficial

30 Dec 2021, 13:24

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply30 Dec 2021, 13:24

Official

Abigail A's updateReviewer Update

04 Jan 2022, 13:28

Good day RCS thank you for your reply but to date still cant get through to the *****s dept and nobody has been in contact with me regarding the block on my account. I'm ****ed off at this stage.

Abigail A's update04 Jan 2022, 13:28

Reviewer Update

Good day RCS thank you for your reply but to date still cant get through to the *****s dept and nobody has been in contact with me regarding the block on my account. I'm ****ed off at this stage.

Abigail A's updateReviewer Update

07 Jan 2022, 10:34

Good Day just an update finally got through to the *****s Dept on the 5th Jan assisted by a very friendly consultant dispute has been processed and awaiting further feedback.

Abigail A's update07 Jan 2022, 10:34

Reviewer Update

Good Day just an update finally got through to the *****s Dept on the 5th Jan assisted by a very friendly consultant dispute has been processed and awaiting further feedback.