Complaints fall on Deaf Ears! False listing on ITC!

I submitted an insurance claim in March 2020. My claim was approved but only for March and April, although my letter clearly states 4 months. Today i got a call to say my account has been handed over to the collections department. RCS has again handed my over for no reason! The claims department did not capture my claim correctly and now, after being on the phone with RCS fro almost 2 hours, and over R100 airtime, i get told, they do not know how long it will take for them to process my claim. In the mean time my account is reflecting i am a poor payer, which is not the case. I had the same situation 2 years ago and i am still waiting for name to be cleared and updated!! My complaints fall on deaf ears!! I am struggling to purchase a house because of RCS listing me on ITC falsely!! Please urgently resolve this matter! I have already contacted the ombudsman to take this matter further!!